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The Swiss Telegraph Network, which was established in 1852, was ultimately responsible for the introduction of telephones into the market in 1877. Mail Telegraph and Telephone (PTT) was established in 1920 as a joint venture between the postal service and the telephone service. In 1978 and 1993, respectively, PTT was a pioneer in the mobile telecommunications industry by launching NATEL A mobile services and NATEL D offers based on GSM. PTT was separated out as a separate company and renamed Swisscom after the Swiss government deregulated the country’s telecommunications industry.
At the present time, NATEL is recognized as one of the company’s protected brands in the country. Following the acquisition of Fastweb, Swisscom has expanded into new markets, including cloud computing and hotel support services, among others. The year 2007 saw Swisscom’s entry into the digital TV market, and by the end of 2012, the company had recorded 791,000 subscribers. Beginning in 2009, Swisscom moved on with a fiber-optic expansion throughout the country. During the first nine months of 2020, Swisscom reported net revenue of 8.2 billion Swiss Francs.
The mobile service provided by Swisscom is often regarded as being among the very best available, and its fiber-optic network is among the most extensive in the country. After a strong presence over the past quarter of a century, the corporation is getting ready to retire the 2G mobile technology. Swisscom is of the opinion that this step will assist in the creation of greater space in the country for services that are trustworthy and stable. Swisscom is providing assistance to clients who use their 2G connection for a security system, an emergency call system, or a heating system so that they may make the transition to new equipment.
The expansion of the business’s fiber optics division is likewise happening at a rapid clip. The corporation has set a target date of 2021 to ensure that all 2202 municipalities in Switzerland have access to high-speed internet with a minimum bandwidth of 80 Mbit/s. Both “Fiber to the Street” (FTTS) and “Fiber to the Home” (FTTH) technologies will be utilized during the rollout of the nationwide fiber-optic expansion.
Swisscom provides mobile phone services (both prepaid and postpaid), landline telephone service, Internet service, and television service to residential and commercial users. On the website, both the specifics of the plans and the associated prices may be found. You can sign up for their services by going to any Swisscom shop in the area and asking for an application. Use the “Find a Shop” option on the website to zero in on the location that is geographically closest to your home.
You can also check for devices for your smartphone, routers, and accessories for your television in addition to the plans. You can register on the website to keep track of your bills if you already have an account with the company. Online transactions using the vast majority of major credit cards are accepted as payment for the same. As a result of certain technical issues, the company has resorted to using social media, including Messenger, in order to facilitate simple and effective communication between its customers. Khoros Care is a digital customer care solution facility, and Swisscom has an existing partnership with them. This partnership assists Swisscom in managing the inbound messenger conversations that are received.
Through the use of personalization, transparency, and communication, the brand is working toward the goal of constructing more robust relationships with its clientele. You can communicate with the company very easily through Messenger, whether you are an existing customer or you want to become an affiliate of the company by seeking their services. You can also reach the customer service team by calling the specific customer service helpline or by filling out the contact form that is located on the website. Both of these options are available to you.
Swisscom Contact Details
Office Address: Swisscom (Switzerland) Ltd Alte Tiefenaustrasse 6 Worblaufen, 3048 Switzerland
Phone Number: +41 62 286 12 12 & 0800 800 800
Email Id: Not Available
Telephone Number: Not Available
Fax Number: Not Available
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