Customer Care

Qantas Airways Customer Service Contact Address, Phone, Email Id

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Don’t spend hours online trying to track down the right person at Qantas Airways. Let us do all the hard work for you! We’ve gathered all this information so you can easily get in touch with them and get the help you need. We also have shared Qantas Airways Facebook, Twitter, and Instagram account links and many more.

Qantas Airways Customer Care Number

Telephone Number: (02) 9691 3636 / 13 13 13 within Australia or

Phone Number: +61 2 9691 3636 outside Australia


Qantas Airways Customer Care Address

Customer Care
Qantas Airways Limited
Level 5 – Building A
203 Coward Street
Mascot NSW 2020

Fax Number: 1800 613 844 within Australia or

Phone Number: +61 2 8222 4700 outside Australia

Qantas Airways Head Office Address

Qantas Centre,
Level 9, Bldg. A, 203 Coward St. Mascot,
New South Wales 2020

Phone: +61 2 9691 3636

Fax: +61 2 9691 3339

Arrivals and Departures

Phone: 13 12 23 (within Australia)

Reservations in USA Office

Phone: 1 800 227 4500

Reservations in UK Office

Telephone: 0845 7 747 767

Phone: +44 208 600 4300

Baggage Assistance

Telephone: 1300 306 980 (within Australia)

Frequent Flyer Contact

Telephone: 13 11 31 (Australia)
Telephone: 0845 7 747 100 (UK)
Telephone: 1 (800) 227 4220 (USA)
Phone: +61 (3) 9658 5302 (Worldwide)

Flight Schedule

To check Qantas flight schedule online click here

Flight Status

To check Qantas flight status online click here

Baggage Information

Carry-on Baggage: Generally Qantas flights allow you to carry 2 bags with 7kg each.
Checked Baggage: On international flights you are allowed to carry bags with 23 kg while Business class passengers can carry upto 30 kg and first class upto 40 kg.


Qantas Online Check-in is available for all Qantas and QantasLink domestic and international flights. To check-in online now and select your seat click here

For mobile check-in access on your mobile phone and select ‘domestic check-in’ from the menu. This benefit is available only 24 hrs before your flight departure. You will receive your boarding pass via SMS.

Qantas Club

As a Qantas club member you get access to 130 airport lounges worldwide, get priority reservations and wait-listing, dedicated check-in and baggage allowances. Individual, Partner, Corporate and Guest Card are the four membership levels. To join the Club right now click here

Frequent Flyer

Qantas Frequent Flyer program allows you to earn miles every time you fly with Qantas and its partner airlines. You also earn miles with credit cards, hotel stays and car rentals. To join the frequent flier program click here

Official Website: click here

Qantas Airways

About Qantas Airways
Qantas Airways was founded in the year 1920 and is the second oldest airline in the world. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), the airline operates from its main hubs at Sydney Airport and Melbourne Airport. As the national carrier of Australia and the largest airline in that country, Qantas flies to over 182 destinations in 44 countries including Asia, Europe, Middle East and Africa.

The airline currently employs over 32,000 people. Qantas Group has a low fares airline called Jetstar. The group together operates around 5,600 flights a week. As of 2010, the Qantas Group operated a fleet of 252 aircraft. Qantas is a founding member of the one-world global airline alliance. The Qantas Frequent Flyer program has more than 7.2 million members and nearly 500 partners.

In fact Qantas has been listed by Skytrax in the top ten leading airlines for seven consecutive years. Skytrax has also named it a four star airline. The subsidiaries of Qantas Group include QantasLink, Q Catering, Qantas Freight and Express Ground Handling. Qantas has offices in Auckland in New Zealand, Noumea in New Caledonia, and Nadi and Suva in Fiji.

Destinations: Qantas airline destinations include South Africa, Mexico, Australia, Indonesia, Germany, Sweden, Lebanon, Canada, US, India, China, New Zealand, Japan, Hong Kong, South Korea, Taiwan, Thailand, Vietnam, Italy, France, Poland, Spain, Austria, Switzerland, London, Bahrain, Jordan, Brisbane, Jakarta, Taipei, Tokyo, Manchester and Bahrain.

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