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Kulula Head Office
Comair Ltd,
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park, 1619 South Africa
Kulula Customer Service
Phone: 0861 KULULA (585852)
Phone: +27 11 921 0500 (international)
Email: feedback@kulula.com
About Kulula Airline
Kulula is a South African airline that commenced operations in 2001. The budget airline operates from its main hubs at OR Tambo International Airport and Lanseria International Airport. Kulula has a fleet of 11 aircraft and connects to major cities within South Africa and also to neighboring countries, with more than 411 flights a week. The airline was awarded ‘Best Low-Cost Airline’ in the international Airline Excellence Awards in 2014.
Within South Africa, Kulula’s routes include Johannesburg, Lanseria, Durban, Cape Town, East London, George, and Port Elizabeth. International routes, operated by British Airways (Comair), include Zimbabwe, Zambia, Namibia, Mauritius, and Kenya. Kulula also has codeshare agreements with Kenya Airways and Air France.
Tickets for Kulula flights can be booked online through various modes, including MasterCard, Visa, and Diners credit cards. Payment can also be made using cheques, gift cards, internet banking, or using cash at any retail store. Besides flights, the Kulula website allows the booking of hotels, cars,s or holiday packages within South Africa or outside. Look for discounts and combo offers that come with great bargains.
Once a ticket has been confirmed, fliers can manage and make changes to their booking directly on the website. One can also check in online 24 hours before a flight to avoid the airport queues. During check-in, fiers can also select a seat and print a boarding pass. The same features can be availed using an app or by accessing the mobile website. The add-ons that can be selected during the confirmation of the ticket include extra bags, pre-paid seats, or insurance.
As for baggage, Kulula allows one free checked bag weighing up to 20kg and one cabin baggage weighing up to 7kg. Extra bags can be booked online or at the airport. For bag dimensions and price read the baggage guide here.
Discovery Card members can earn and redeem miles every time they fly with Kulula. Members of the Oneworld frequent flyer programs also can earn points and miles. Find out more on the website. For more information or queries on payment, refund, cancellation, group booking, or lost baggage, reach the Kulula customer service.
