Customer Care

Hainan Airlines Customer Service Phone Number, Email Id, Contact Address

Do you need to contact Hainan Airlines?

We have all the contact details for Hainan Airlines right here on our website. You can find addresses, phone numbers, and email addresses for Hainan Airlines. Plus, we’ve also got a handy map so you can easily find your way.

Don’t spend hours online trying to track down the right person at Hainan Airlines. Let us do all the hard work for you! We’ve gathered all this information so you can easily get in touch with them and get the help you need. We also have shared Hainan Airlines Facebook, Twitter, and Instagram account links and many more.


Hainan Airlines Head Office

Hainan Airlines Co. Ltd.
No.7 Guoxing Road,
Haikou City, Hainan Province, 570203, P.R. China

Hainan Airlines Customer Service



Hainan Airlines Email

Baggage Help

+86-898-6575 6087



Fortune Wings Club



+86-10-6450 1462

+86-10-6458 3949

+49-3023-639474 (Europe)

1-888-942-2746 (Canada)

International Support

Australia: 0061 2 8278 7400

Canada: 1-877-916-8999

India: +91- 33-40036088

Japan: +81-6-6447-7786

Russia: 810-800-8768-9999

Singapore: Tel: +65-6438 1161

Taiwan: +886-2-27132112

USA: 1-888-688-8813

UK: 00-800-8768-9999

UAE: +971-4-3595000

Book Hainan Airlines Flight

To book a Hainan Airlines flight online click here

Flight Schedule

To check Hainan Airlines flight schedule click here

Flight Status

To check Hainan Airlines flight status online click here

Baggage Information

Passengers are allowed to carry one cabin piece with weight not exceeding 10kg. Business Class passengers can carry 2 pieces of same weight. For checked baggage, Business Class passengers can carry two pieces with 32kg each. Economy Class passengers can carry two pieces with 23kg each.


Hainan Airlines’ VIP Lounge is found at Beijing Capital International Airport.

Fortune Wings Club

Fortune Wings Club is the frequent flier program of Hainan Airlines. You earn miles every time you fly with Hainan Airlines or its partner airlines. You also earn reward miles on hotel booking, car rental, etc. In addition to that, members enjoy Lounge access and extra baggage allowance. To enrol with the Club click here

Hainan Airlines Customer Service

About Hainan Airlines

Hainan Airlines was founded in the year 1989 and operates from its main hubs at Haikou Meilan International Airport and Beijing Capital International Airport. It also has hubs at Xi’an Xianyang International Airport, Taiyuan Wusu Airport and Urumqi Diwopu International Airport. The airline flies to over 90 destinations worldwide and is ranked as a 5-star airline by reputed research consultancy Skytrax. Skytrax also recognised Hainan Airlines as the Best Airline in China. The airline also won the Passengers’ Airline Choice Awardfor service excellence repeatedly over 10 years. Hainan currently is the fourth largest in China.

Hainan Airlines Destinations:  Hainan Airlines destinations include Beijing, Ningbo, Harbin, Xiamen, Shanghai, Shenzhen, Wenzhou, Kunming, Hangzhou, Wuhan, Nanjing, Berlin, Guangzhou, Hangzhou, Changsha, Wuhai, Phuket, Dalian, Dubai, Budapest, Cairo, Brussels, Zurich, Khartoum, Toronto, Bangkok, Colombo, Singapore, Sydney, Jakarta, Busan, Calcutta, Irkutsk and more.

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