Customer Care

Acko Insurance Customer Care Number, Head Office Address, Email Id

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Insurance Regulatory & Development Authority of India

Sy No. 115/1, Financial District, Nanakramguda,

Gachibowli, Hyderabad – 500032.

Tel No.: 040-20204000

Email ID:

Toll-Free Number: 1800 4254 732

E Escalation Level 1


In case, you are not satisfied with the decision/resolution of the above office or have

not received any response within 15 working days, you may write or

email to:

Escalation Level 2

Name: Elvis D’souza

Designation: Chief Grievance Officer

Address: Acko General Insurance Limited

3rd Floor, F-wing, Lotus Corporate Park,

Goregaon East, Mumbai,

Maharashtra 400063

Phone: 1860 266 2256


Escalation Level 3

If after following Escalation Level 1 and 2 as stated above your issue remains

unresolved within 30 days you can contact Insurance Ombudsman, whose

details are given below:

Designation: General Manager

Consumer Affairs Department- Grievance Redressal Cell,

Insurance Regulatory and Development Authority of India(IRDAI),

Address: Sy.No.115/1, Financial District, Nanakramguda,

Gachibowli, Hyderabad-500032

Toll-Free Number:  155255 or 18004254732

Email ID:

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