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Sy No. 115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500032.
Tel No.: 040-20204000
Email ID: nonlifecomplaints.pvt@irda.gov.in
Toll-Free Number: 1800 4254 732
E Escalation Level 1
Email: grievance@acko.com
In case, you are not satisfied with the decision/resolution of the above office or have
not received any response within 15 working days, you may write or
email to:
Escalation Level 2
Name: Elvis D’souza
Designation: Chief Grievance Officer
Address: Acko General Insurance Limited
3rd Floor, F-wing, Lotus Corporate Park,
Goregaon East, Mumbai,
Maharashtra 400063
Phone: 1860 266 2256
Email: gro@acko.com.
Escalation Level 3
If after following Escalation Level 1 and 2 as stated above your issue remains
unresolved within 30 days you can contact Insurance Ombudsman, whose
details are given below:
Designation: General Manager
Consumer Affairs Department- Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India(IRDAI),
Address: Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad-500032
Toll-Free Number: 155255 or 18004254732
Email ID: complaints@irda.gov.in
