Customer Care

Malaysia Airlines Customer Service Contact Address, Phone Number, Email Id

Do you need to contact Malaysia Airlines?

We have all the contact details for Malaysia Airlines right here on our website. You can find addresses, phone numbers, and email addresses for Malaysia Airlines. Plus, we’ve also got a handy map so you can easily find your way.

Don’t spend hours online trying to track down the right person at Malaysia Airlines. Let us do all the hard work for you! We’ve gathered all this information so you can easily get in touch with them and get the help you need. We also have shared Malaysia Airlines’ Facebook, Twitter, and Instagram account links and many more.

Malaysia Airlines Customer Care

Within Malaysia: 1 300 88 3000

Outside Malaysia: +603 7843 3000

Malaysia Airlines Head Office

Malaysia Airlines

Ground Floor, Admin Building 1A

MAS Complex A

Sultan Abdul Aziz Shah Airport
47200 Subang

Selangor Darul Ehsan


Malaysia Airlines Reservation

Telephone: +1 800 5529 264 (USA)

Telephone: +971 4 3970250 (UAE)

Telephone: +91 11 4151 2101 / 2121 (India)

Telephone: +44 (0) 871 4239 090 (UK)

Telephone: +65 6336 6777 (Singapore)

Telephone: +0892 35 08 10 (France)

Telephone: +66 2 2630 565-71 (Thailand)

Telephone: +94 11 2251 600 (Sri Lanka)

Telephone: +966 3 8091 089 (Saudi Arabia)

Telephone: +49 69 1387 1910 (Germany)

Enrich & GRADS (frequent flier program)

Telephone: 1 300 88 3000 (within Malaysia)

Telephone: +603 7843 3000 (outside Malaysia)

Email –

Enrich Customer Service Centre

Unit DH6 Departure Hall

Kuala Lumpur City Air Terminal (KLCAT)

Kuala Lumpur Sentral Station

50470 Kuala Lumpur


Baggage Help

Central Baggage Tracing Office
Malaysia Airlines
Level 3, Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Telephone: +603 8776 3747

Fax: +603 8787 4670


Malaysian Airlines Cargo (MASkargo)

Malaysia Airlines Cargo Sdn. Bhd.
1M, Zone C, Advanced Cargo Centre
KLIA Free Commercial Zone, Southern Support Zone
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Telephone: 603-8777 1762

Fax: 603-8783 3078 / 8783 3031

Flight Status

To check Malaysia Airlines flight status online

Flight Schedule

To check flight schedule online


You can check-in online, through mobile or from Airport kiosks. You can only check-in online 48 hours up to 90 minutes before departure. To check-in online right now click here. To check-in through mobile visit on your mobile phone. You will receive your boarding pass via SMS and email.

Baggage Information

Checked Baggage: First Class passengers can carry upto 40 kg while Business Class passengers can carry 30kg and Economy Class passengers 20kg. If flying to North and South Americas, Economy Class passengers can carry upto 23 kg and Business Class passengers upto 32kg.

Hand Baggage: Business Class passengers can carry two pieces with weight upto 5kg each. Economy Class passengers can carry one piece upto 5 kg weight.

Track Lost Baggage

To trace your lost baggage click here


Enrich is Malaysia Airlines’ frequent flier program. You can earn miles every time you fly with Malaysia Airlines or its partner airlines. You can also accrue miles on hotel booking, renting car, shopping and much more. Enrich has four tier levels: Blue, Silver, Gold and Platinum. To join Enrich right now click here

Malaysia Airlines Destinations

Malaysia Airlines flies to Perth, Adelaide, Melbourne, Sydney, Brisbane, Auckland, Bali, Denpasar, Jakarta, Kuching, Tawau, Kota Kinabalu, Medan, Singapore, Kuala Lumpur, Phuket, Ho Chi Minh City, Manila, Bangkok, Yangon, Phuket, Hanoi, Taipei, Shanghai, Seoul, Dhaka, Hyderabad, Chennai, Colombo, Male, Bengaluru, Mumbai, Karachi, Delhi, Jeddah, Dubai, Doha, Bahrain, Cairo, Johannesburg, Cape Town, Tashkent, Istanbul, Rome, Frankfurt, Copenhagen, Stockholm, Paris, Manchester, Belfast, Dublin, Oslo, Buenos Aires, Cape Town, Los Angeles and more.

Malaysia Airlines

About Malaysia Airlines
Malaysia Airlines was established in the year 1947 and was then known as Malayan Airways. The airline, as the national carrier of Malaysia, has its main hubs at Kuala Lumpur International Airport and Kota Kinabalu International Airport. Currently, Malaysia Airlines flies around 50,000 passengers daily to some 100 destinations worldwide.

Malaysia Airlines is one of seven airlines to be ranked as a five star airline by Skytrax. For over three times Skytrax awarded Malaysia Airlines with ‘World’s Best Cabin Crew’. It also won ‘World’s Best Economy Class Award’ and ‘Staff Service Excellence for Asia Award’ in 2010. In addition to the Skytrax awards, Malaysia Airlines was awarded ‘Asia’s Leading Airline’ and ‘World’s Leading Airline to Asia’ by World Travel Awards. Malaysia Airlines’ subsidiaries include Firefly and MASwings.

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