Customer Care

Kenya Airways Customer Service Contact Address, Phone Number, Email Id

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We have all the contact details for Kenya Airlines right here on our website. You can find addresses, phone numbers, and email addresses for Kenya Airlines. Plus, we’ve also got a handy map so you can easily find your way.

Don’t spend hours online trying to track down the right person at Kenya Airlines. Let us do all the hard work for you! We’ve gathered all this information so you can easily get in touch with them and get the help you need. We also have shared the Kenya Airlines Facebook, Twitter, and Instagram account links and many more.


Kenya Airways Head Office

Airport North Road, Embakasi
P.O. Box: 19002 – 00501 Nairobi , Kenya

Fax: + 254-20-6422560

Kenya Airways Customer Care

Tel: +254-(0)20- 642 3400

Safaricom: +254-0711-02-3400

Airtel: +254-0734-10-3400

Kenya Airways Reservations

Telephone:  +254-(0)20- 3274747

Safaricom: +254-0711-02-4747

Airtel: +254-0734-10-4747

Fax: + 254-20-336252


Airport Contact

Tel: + 254-(0)20-6422000 / +254-(0)20- 642 3535

Safaricom: +254-0711-02-2000

Airtel: +254-0734-10-2000

Fax: + 254-(0)20-823488

Kenya Airways United Kingdom Contact

Tel: +44 20 82831800

Passenger Reservations: +44 20  8283 1818

Kenya Airways USA Contact

Tel: 1-866-KENYA AIR (866-536-9224)

Fax: 1-212-279-6602


Cargo Reservations

Tel: + 254-(0)20- 642 3400

Safaricom: +254-0711-02-3400

Airtel: +254-0734-10-3400

Telex: 22771


Barclays Plaza, 5th Flr.,Loita Street,

P.O.Box: 41010-00100 , Nairobi

Tel:  +254-(0)20-327 4100

Safaricom: +254-0711-02-4100

Airtel: +254-0734 10 4100


Sarit Sales Center

Lower ground floor, Sarit Centre, Westlands, off Waiyaki way

Tel: +254-(0)20-642 2465/66

Safaricom: +254-0711-02-2465/66

Airtel: +254-0734-10-2465/66

Fax: +254 20 3274711


P.O. Box: 1427

Reservations Tel:  +254-(0)57-2056000

Airtel: +254-0734-106001/2

Fax: +254(0)-57 – 2021240

Direct:   +254 (0) 57 – 2024284

Airport:  + 254 (0) 2 6422665

Aiport Cell: +254 711 022665



P. O. Box 99302 – 80107

Mombasa, Kenya

Tel: +254-41-2125000/5201/6

Airtel: +254-0734-10-5000/5201/6

Fax: +254-41-2313815


Kenya Airways, Malindi
P. O. Box 634 – 80200
Malindi, Kenya

Tel: 254-42-20237 / 20574

Fax: 254-42-31232

Airport Office: 254-42-20192

Cell Phone 0723 786 314

Moi International Airport

P. O. Box 99302 – 80107

Mombasa, Kenya

Tel: +254-41-2125529/3505500

Airtel: +254-0734-10-5529/5500

Telcom Wireless: +254 020 3579204

Fax: +254-(0)41-3434676

Book Kenya Airways Flight

To book a Kenya Airways flight online click here

Online Check-in

You can check-in from 30 Hrs until 2 Hrs before departure. To check in online right now click here

Kenya Airways Schedule

To check Kenya Airways schedule online click here

Baggage Information

Checked Baggage: Business Class passengers to/from Europe can carry 3 pieces, 23kg each. Economy passengers can carry 2 pieces, 23kg each. If flying withing Africa BC passengers can carry 40 kg while EC passengers can carry 30kg. For flights to and from Middle East/Asia, BC passengers can carry 50kg while EC passengers are allowed 40kg.

Hand Baggage: Business Class and Economy Class passengers can carry 1 piece of hand baggage with max 10kg.

Track Lost Baggage

To track a lost baggage click here

Flying Blue

A member of Flying Blue can earn miles every time they fly with Kenya Airlines or its partner airlines. To register visit the website at

Kenya Airlines Destinations

Kenya Airlines flies to Egypt, Uganda, Tanzania, Rwanda, Burundi, Djibouti, Ethiopia, Sudan, Benin, Mali, Ivory Coast, Sierra Leone, Ghana, Senegal, Liberia, Comoros & Mayotte, Seychelles, Malawi, Mozambique, Zambia, Zimbabwe, South Africa, Madagascar, Angola, Botswana, DRC, Cameroon, Gabon, Equitorial Guinea, Netherlands, France, UK, Italy, China, Oman, Dubai, India and more.

Kenya Airways

About Kenya Airways
Kenya Airways was founded in the year 1977 and is the national carrier of Kenya. The airline currently flies to over 50 destinations. Kenya Airlines operates from its main hub at Jomo Kenyatta International Airport, Nairobi. Kenya Airways codeshares with KLM and Air France, giving passengers access to European destinations. Skytrax ranks Kenya Airlines as a three-star airline. In 2010, Kenya Airlines officially became a member of SkyTeam, a leading airline alliance.

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