Customer Care

JioFiber Broadband Customer Care Number, Office Address, Email Id

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JioFiber Broadband

JioFiber Broadband Customer Care

Organization JioFiber Broadband
Toll-Free Number 1800 896 9999 (JioFiber Customers – Monday – Sunday)

1800 889 9444 (Enterprise Connectivity Services & Business Solutions)

1800 889 9555 (Helpline for New Business Connection)

1800 890 9999 (Device Care Helpline (LYF Smartphone & JioFi)

Phone Number 1860 893 3333 (Enterprise Mobility Services)

70008-70008 (Whatsapp)


Existing / Registered Customers

  • Jio will get in touch with you for upgrading your services
  • Download the MyJio app, as all communication with you, will happen on the MyJio app
  • On recharging with a monthly/quarterly/annual plan of your choice, you will get a Set Top
    Box to enjoy the full bouquet of services

Interested Customers

  • Message “HELLO” to 70008-70008 on WhatsApp
  • You may need to add the numbers 70008-70008 to your address book before you can message

Current Plan / Offer in JioFiber?

  • Ultra-high-speed Internet up to 100Mbps free for a Limited Preview Period &
    complimentary access to a host of Jio’s premium apps.
  • In case you consume your data, you can continue to enjoy high-speed internet services
    by performing a complimentary data top-up of 40 GB via MyJio App or through
  • There are no installation charges levied but there is a refundable security deposit of Rs.2,500
    taken for the ONT device (JioFiber Router)
  • The amount needs to be paid through a Debit card, Credit Card, Jio Money, or Pay TM.

JioFiber Services?

Security deposit taken for the JioRouter (Provided by Jio) is refundable-

  • If you choose to discontinue using the JioFiber services, you will receive a refund of your eligible
    security deposit amount provided the installed devices are returned in good and working condition.
  • Security deposit for JioFiber will be refunded through National Electronic Funds Transfer (NEFT)
    in your account
  • Refunds may take up to 60 days from the date of the cancellation request given.

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