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JioFiber Broadband Customer Care
|1800 896 9999 (JioFiber Customers – Monday – Sunday)
1800 889 9444 (Enterprise Connectivity Services & Business Solutions)
1800 889 9555 (Helpline for New Business Connection)
1800 890 9999 (Device Care Helpline (LYF Smartphone & JioFi)
|1860 893 3333 (Enterprise Mobility Services)
Existing / Registered Customers
- Jio will get in touch with you for upgrading your services
- Download the MyJio app, as all communication with you, will happen on the MyJio app
- On recharging with a monthly/quarterly/annual plan of your choice, you will get a Set Top
Box to enjoy the full bouquet of services
- Message “HELLO” to 70008-70008 on WhatsApp
- You may need to add the numbers 70008-70008 to your address book before you can message
Current Plan / Offer in JioFiber?
- Ultra-high-speed Internet up to 100Mbps free for a Limited Preview Period &
complimentary access to a host of Jio’s premium apps.
- In case you consume your data, you can continue to enjoy high-speed internet services
by performing a complimentary data top-up of 40 GB via MyJio App or through Jio.com
- There are no installation charges levied but there is a refundable security deposit of Rs.2,500
taken for the ONT device (JioFiber Router)
- The amount needs to be paid through a Debit card, Credit Card, Jio Money, or Pay TM.
Security deposit taken for the JioRouter (Provided by Jio) is refundable-
- If you choose to discontinue using the JioFiber services, you will receive a refund of your eligible
security deposit amount provided the installed devices are returned in good and working condition.
- Security deposit for JioFiber will be refunded through National Electronic Funds Transfer (NEFT)
in your account
- Refunds may take up to 60 days from the date of the cancellation request given.
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