Customer Care

Japan Airlines Customer Service Contact Address, Phone Number, Email Id

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We have all the contact details for Japan Airlines right here on our website. You can find addresses, phone numbers, and email addresses for Japan Airlines. Plus, we’ve also got a handy map so you can easily find your way.

Don’t spend hours online trying to track down the right person at Japan Airlines. Let us do all the hard work for you! We’ve gathered all this information so you can easily get in touch with them and get the help you need. We also have shared Japan Airlines’ Facebook, Twitter, and Instagram account links and many more.

Japan Airways Head Office

4-11, Higashi-Shinagawa 2-chome, Shinagawa-ku,
Tokyo 140-8605, Japan


Japan Airlines Reservations (domestic flights)

General: 0570-025-071 (toll-free)

Tokyo: 03-5460-0522

Osaka: 06-6344-2355

Sapporo: 011-232-3690

Nagoya: 052-265-3369

Fukuoka: 092-261-2529

Okinawa: 098-863-8522

Reservations / Refunds (international flights)

General: 0570-025-031 (toll-free)

Tokyo: 03-5460-0511

Osaka: 06-6344-2365

Sapporo: 011-232-1144

Nagoya: 052-265-2580

Fukuoka: 092-261-2531

Okinawa: 098-862-7411

Information Arrivals / Departures



0570-025-002 (from mobile)

Priority Guest Reservations

0120-747-707 (toll free)

03-5460-3783 (Tokyo)

JMB Award Tickets


03-5460-3737 (Tokyo)

Flight Schedules

To check Japan Airlines domestic flight schedule online click here

To check international flight schedule click here


You can web check-in 24 hours prior to departure. To web check-in right now click here

Lounge Access

Members of JMB DIAMOND, JMB SAPPHIRE, JMB CRYSTAL, and JAL Global Club may use the departure airport lounge service at Tokyo Narita airport.

Baggage Information

Carry-On Baggage: You are allowed to carry one piece of baggage weighing 10kg.
Checked Baggage: First Class and Executive Class passengers can carry 3 pieces with each piece not weighing more than 32 kg. Economy/Premium Economy Class passengers can carry 2 piece with a weight not more than 23 kg. Visit the website for more details.

JMB Mileage Bank

JMB is a frequent flyer program of Japan Airlines. You can earn miles every time you fly with Japan Airlines or its partner airlines. You can also earn miles when you book hotels or rent cars. To join online click here

Japan Airlines Destinations

Japan Airlines flies to Delhi, Mumbai, Chiang Rai, Chiang Mai, Phuket, Bangkok, Kuala Lumpur, Penang, Singapore, Jakarta, Manila, Ho Chi Minh City, Beijing, Tokyo, Osaka, Shanghai, Cairns, Honolulu, San Francisco, Vancouver, New York, Minneapolis, Montreal, Ottawa, Perth,  Sydney, Melbourne, Brisbane, Auckland, Sao Paulo, Glasgow, Madrid, Lisbon, Athens, Istanbul, Geneva,  London, Edinburgh, Manchester, Copenhagen, Warsaw, Berlin, Munich, Budapest, London, Oslo, Moscow, Dubai, Vienna and more.

Japan Airlines

About Japan Airlines

Japan Airlines was founded in the year 1953 and is the sixth-largest airline in the world for the number of passengers carried. It is the national carrier of Japan and flies to over 200 destinations in 35 countries. Japan Airlines operates from its main hub at Tokyo’s Narita International Airport and Haneda Airport, as well as Nagoya’s Chubu Centrair International Airport and Osaka’s Kansai International Airport. The airline’s subsidiaries include J-Air, JAL Express, JALways, and Japan Transocean Air. Japan Airlines is a member of the Oneworld alliance.

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