Additional R53m set aside by WC govt for food relief during lockdown
Sassa closed its offices for the period of the lockdown, in line with directions to reduce public gatherings, but this has left many people needing to register for help battling to get through to call centres.
“Now you can see it is starting to reach a pressure point,” said Winde of the lockdown, which has left many people unable to work, and with no income.
Groceries knocked in shops during an outbreak of looting in Cape Town. (Jenni Evans/News24)
Winde said the government is currently mapping out people not part of the 1.6 million already receiving Sassa grants, and who need help.
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Winde warned that the coming weeks will be crucial in preventing the spread of the virus, and that people should stay indoors.
The provincial government will also screen people who call in, to make sure that there is no “double dipping” of the funds available for food parcels and other assistance.
How to apply for help
According to the province’s social development department, these are the numbers to call in the Western Cape to be considered for assistance: 0800 220 250 for food parcel related requests; 0860 142 142 for shared call between 07:00 and 16:00 (Monday-Friday); send a Please Call Me to 079 769 1207; or email email@example.com.
Requests sent through from a call centre, municipal manager, humanitarian relief agency or a registered non-profit organisation are routed to the department’s workers.
This information is added to a central regional database, followed by a telephonic assessment by a social worker, and screening of the person’s identity against the Sassa database to check whether the person is an existing grant or food recipient.
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Once a prospective beneficiary is confirmed as meeting the criteria, they are then contacted by the department and given details of when delivery will take place.
“This process is followed to ensure the most vulnerable can receive this limited resource.”
Winde said there are also other relief programmes, besides food parcels. One is the support business website, which contains links for assistance.
Watch the Western Cape government’s full briefing: